Invalid Certificate Form

Please complete the Invalid Certificate Notification Form below if a certificate has been issued and the learner does not have a valid entitlement.

Examples of an incorrect/invalid certificate include (but are not limited to):

The learner's date of birth is incorrect.
The certificate lists different units to the ones completed by the learner, but the learner is still entitled to the award.
The grades (if applicable) are not reflective of what the learner achieved and were claimed by the centre. For example, the learner achieved an A for a unit, the centre claimed an A that unit, but the certificate has a C for the unit.
The qualification printed on the certificate differs from that which the learner completed or claimed. For example, the certificate is for Level 1 Functional Skills in English, but the learner was registered to and completed the Level 2 Functional Skills in English

NB: For the last two examples, you may be asked to provide supporting evidence

Please Note:

If the Learner’s name is incorrect on the certificate you should not complete the incorrect certificate notification form.

If less than 3 months have passed since the certificate was issued, please go to Portal > Manage Learners to update the Learner details. A replacement certificate will automatically be issued with the updated Learner name.
If more than 3 months have passed since the certificate was issued, please complete the Replacement Certificate Form. The centre should void the incorrect certificate and scan a copy to [email protected] and will be monitored from there
Important Information: There is a fee for replacement certificates, please refer to our Fees and Pricing Document.

Centre Name:

Centre Number:

Centre Contact Name:

Centre Contact Email Address:

Centre Contact Number:

Are the Certificates Invalid or Incorrectly claimed?

Invalid Incorrect

Number of Invalid Certificates Identified:

Batch Number(s):

Qualification(s) (Name and Number):

Learner Name(s) and Candidate ID numbers:

Have the Certificates been issued to the learners?

Yes No

Are the Certificates currently being held at the Centre?

Yes No

Have the Certificates affected the learner in any way? If so, please provide details of the situation.

Investigation

To help us understand the scope of the issue, please answer the mandatory questions below:

How and when were you made aware that the Certificates were not correct?

Who claimed for the Certificates?

What actions have you carried out to investigate the root cause of this issue? Please provide a detailed response and evidence where appropriate.

What was the root cause following your investigation?

Please note: human error is not a valid reason.

What is your process for claiming certificates?

Please upload a copy of your policy here:

What additional checks have you carried out to ensure no further learners have been affected?

What actions have you taken to ensure that future claims for certificates are accurate and correct?

Please complete the captcha: