Manage Personal Performance and Development (L/506/1788)

Communicate Work-Related Information (T/506/1798)

Lead and Manage a Team (H/506/1800)

Principles of Team Leading (R/506/2294)

Understand Business (R/506/2957)

Develop Working Relationships With Colleagues (R/506/1789)

Principles of Equality and Diversity in the Workplace (J/506/1806)

Promote Equality, Diversity and Inclusion in the Workplace (T/506/1820)

Manage Team Performance (A/506/1821)

Manage Individuals' Performance (J/506/1921)

Chair and Lead Meetings (Y/506/1924)

Manage Conflict Within a Team (K/506/1927)

Procure Products and/or Services (M/506/1928)

Collaborate With Other Departments (M/506/1931)

Participate in a Project (F/506/1934)

Encourage Innovation (J/506/2292)

Contribute to Meetings in a Business Environment (Y/506/2958)

Health and Safety Procedures in the Workplace (T/505/4673)

Store and Retrieve Information (R/506/1811)

Handle Mail (D/506/1813)

Employee Rights and Responsibilities (L/506/1905)

Deliver Customer Service (A/506/2130)

Understand Customers (F/506/2131)

Resolve Customer Service Problems (A/506/2158)

Negotiate in a Business Environment (H/506/1912)

Develop a Presentation (K/506/1913)

Deliver a Presentation (M/506/1914)

Resolve Customers' Complaints (R/506/2151)